Privacy Policy

PetsGO Privacy Policy

Effective Date: May 1, 2026

Controller / Business: Hangzhou Mozhi Network Technology Co., Ltd.

Privacy Contact Email: [email protected]

Mailing Address: Room 707-7, South Tower, Building 2, Xixi Yintai Commercial Center, Xihu District, Hangzhou City, Zhejiang Province, China

1. Scope

This Privacy Policy explains how PetsGO collects, uses, discloses, and protects personal information when you use our app, website, and related services.

2. Information We Collect

We may collect the following categories of information:

Account Information – such as email address, login credentials, account ID, and profile details.
User Content – such as pet photos, prompts, uploaded text, generated videos, and related metadata.
Transaction Information – such as subscription status, purchase history, and payment-related records provided by app stores or payment processors.
Device and Usage Information – such as device type, operating system, app version, language, IP address, crash logs, diagnostics, interaction data, and approximate location inferred from IP.
Communications – such as messages you send to support or feedback you provide.
Cookies, SDKs, and Similar Technologies – where applicable, for authentication, analytics, security, fraud prevention, and service improvement.

3. How We Use Information

We use personal information to:

provide, maintain, and improve the Service;
process uploads and generate AI videos based on your instructions;
authenticate users and secure accounts;
process payments and manage subscriptions;
detect fraud, abuse, policy violations, and illegal activity;
communicate with you about updates, support, and service notices;
comply with legal obligations and enforce our Terms;
perform analytics and service optimization.

Unless you separately opt in, we do not use your private uploaded photos or generated videos to train our general-purpose AI models.

4. Legal Bases for EEA/UK Users

If EEA or UK data protection law applies, we process personal information on the following legal bases, as applicable:

Performance of a contract – to provide the Service you request;
Legitimate interests – to secure, improve, and operate the Service;
Consent – where required, such as certain marketing or optional data uses;
Legal obligation – to comply with applicable law.

5. How We Share Information

We may disclose personal information to:

cloud hosting, storage, and infrastructure providers;
AI model, media processing, moderation, analytics, and customer support vendors;
payment processors and app stores;
legal, compliance, and professional advisors;
law enforcement or authorities where required by law;
counterparties in a merger, acquisition, financing, or asset transfer.

We do not sell personal information or share personal information for cross-context behavioral advertising unless specifically disclosed and legally permitted.

6. International Data Transfers

Your information may be processed in countries other than your own. Where required by law, we implement appropriate safeguards for international transfers, such as contractual protections.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with law, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of data and legal requirements.

Uploaded pet photos and generated videos are typically retained for 30 days, after which they are automatically deleted from our servers.

You may also request deletion of your data at any time by contacting us at [email protected].

8. Your Rights

Depending on your location, you may have the right to:

access the personal information we hold about you;
request correction of inaccurate information;
request deletion of your personal information;
receive a portable copy of certain data;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
appeal certain privacy decisions where required by law.

To exercise your rights, contact us at [email protected].

9. U.S. State Privacy Notice (including California CCPA/CPRA)

If you reside in California or another U.S. state with a consumer privacy law, you may have rights to know, access, correct, delete, and obtain a copy of personal information, and in some states to opt out of the sale, sharing, or certain targeted advertising uses of personal information, subject to exceptions.

We will not discriminate against you for exercising applicable privacy rights.

If you submit a request, we may need to verify your identity before fulfilling it.

10. Canada Notice (PIPEDA)

If you are in Canada, you may request access to and correction of your personal information and may withdraw consent to certain uses, subject to legal or contractual restrictions and reasonable notice.

11. Children‘s Privacy (COPPA)

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us and we will take appropriate steps.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.

13. Third-Party Services

Our Service may rely on third-party providers such as app stores, payment processors, hosting vendors, analytics tools, and AI processing vendors. Their handling of data may be subject to their own terms and privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law and update the Effective Date above.

15. Contact Us

For privacy requests or questions about this Privacy Policy:

Email: [email protected]

For general support:

Email: [email protected]

Mailing Address: Room 707-7, South Tower, Building 2, Xixi Yintai Commercial Center, Xihu District, Hangzhou City, Zhejiang Province, China